Boo Casino Privacy Policy

This Privacy Policy explains how Boo Casino collects, uses, stores, and protects personal information when you visit or use our online casino services in Canada. It applies to information provided through the Boo Casino website, account features, customer support channels, promotions, and related services.

We aim to handle personal information responsibly and transparently. By using Boo Casino, you acknowledge that your information may be processed as described below. Our services are intended for individuals aged 18 or older, and we may take steps to confirm age and eligibility before permitting access to certain features.

Information We Collect

We collect information that is necessary to create and operate an account, provide casino services, meet security objectives, and respond to customer requests. The information we collect may vary depending on how you interact with Boo Casino.

• Account details, such as your name, date of birth, username, password, residential address, telephone number, and email address.
• Verification information, including documents or details used to confirm identity, age, location, or account ownership.
• Transaction information, such as deposits, withdrawals, payment method details, transaction references, and related account records.
• Usage information, including pages visited, games viewed, session activity, preferences, browser type, device information, approximate location, and IP address.
• Communications you send to us, including support requests, feedback, complaints, survey responses, and information supplied during promotional enquiries.
• Information connected with responsible gambling controls, account limits, self-exclusion requests, or other safety measures where relevant to your use of the service.

Some information may be collected automatically when you browse the website. You can choose not to provide certain information, but this may prevent us from opening an account, processing a transaction, or delivering particular services.

How We Use Information

Boo Casino uses personal information for legitimate operational, security, and service-related purposes. Depending on the circumstances, this may include:

• Creating, administering, and maintaining your Boo Casino account.
• Processing deposits, withdrawals, bonuses, and other account transactions.
• Confirming identity, age, location, and account ownership.
• Detecting and preventing fraud, payment abuse, collusion, unauthorised access, and other activity that may compromise the platform.
• Providing customer support and responding to questions or complaints.
• Personalising website content, improving navigation, and understanding how users interact with our services.
• Sending service notices, account messages, security alerts, and information required to administer your account.
• Sending promotional communications where permitted and where you have not opted out of receiving them.
• Maintaining business records, analysing performance, and developing new features.
• Applying our terms, protecting our rights, and responding to lawful requests or disputes.

We do not use personal information for purposes that are materially unrelated to the reasons for which it was collected without taking appropriate steps to provide notice or obtain consent where required.

Cookies and Similar Technologies

Boo Casino uses cookies, pixels, local storage, and similar technologies to support website functionality and understand user activity. These technologies may remember account preferences, maintain sessions, assist with security, and help us measure the effectiveness of website features.

Some cookies are essential because the website may not operate correctly without them. Other cookies may help us analyse traffic, improve performance, remember preferences, or present information that is more relevant to your interests. Where applicable, you can manage cookie settings through your browser or a consent tool displayed on the website.

Disabling certain cookies may affect login functions, account security, payment processes, game access, or other interactive features. Information collected through these technologies may be combined with account or device information for the purposes described in this policy.

Data Sharing

We may share personal information with selected recipients when this is necessary to operate Boo Casino, protect users, or fulfil a legitimate business purpose. Recipients may include payment processors, identity verification providers, fraud prevention services, technology suppliers, hosting companies, analytics providers, customer support partners, and professional advisers.

We may also disclose information when reasonably necessary to investigate suspected misuse, enforce our terms, protect the security of the platform, address technical incidents, or comply with a valid legal or governmental request. Information may be disclosed in connection with a business restructuring, merger, acquisition, financing, or transfer of assets, subject to appropriate safeguards.

Service providers that process information for Boo Casino are expected to use it only for authorised purposes and to apply suitable confidentiality and security measures. We do not sell personal information as a standalone product.

Data Security

We use administrative, technical, and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss, or destruction. These measures may include access controls, authentication procedures, encryption or secure transmission methods, monitoring, staff guidance, and restrictions on internal access.

No website, payment method, or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential, using a secure device, and notifying us promptly if you suspect that your account has been compromised. Boo Casino will not normally ask you to disclose your password through an unsolicited message.

Data Retention

We retain personal information only for as long as it is reasonably needed for the purposes described in this policy. The retention period may depend on the type of information, the nature of the relationship with you, account activity, security requirements, dispute resolution needs, and applicable recordkeeping obligations.

When information is no longer required, we may delete it, anonymise it, or store it in a form that no longer directly identifies you. Some information may remain in secure backups for a limited period before it is overwritten or securely removed.

Your Rights

Depending on your circumstances and applicable privacy rules, you may have rights relating to the personal information we hold about you. These rights may include requesting access to information, asking for inaccurate details to be corrected, withdrawing consent where processing relies on consent, or raising concerns about the way information is used.

You may also be able to object to certain processing, request deletion where appropriate, or ask for information about the purposes and categories of processing. These rights are not absolute and may be subject to verification, legal exceptions, security considerations, or the need to retain information for legitimate purposes.

To protect account holders, we may request additional information before responding to a privacy request. We will aim to address valid requests within a reasonable period and may explain if more time or further clarification is needed. Marketing messages can generally be declined by using the unsubscribe option provided in the message, although service and security notices may still be sent.

Third-Party Services

The Boo Casino website may contain links, integrations, payment options, games, or other features supplied by third parties. Those providers may collect or process information under their own privacy policies and terms. This policy does not govern the practices of organisations that Boo Casino does not control.

Before submitting information to an external service, you should review its privacy information carefully. Third-party content may change, become unavailable, or operate under different security and retention practices. Our use of a third-party provider does not mean that Boo Casino accepts responsibility for every aspect of that provider's handling of personal information.

International Transfers

Some service providers or technical infrastructure used by Boo Casino may be located outside Canada. As a result, personal information may be accessed, processed, or stored in another country, where privacy protections may differ from those available in Canada.

Where information is transferred internationally, we seek to use appropriate contractual, technical, and organisational safeguards. These may include confidentiality commitments, access restrictions, secure transfer methods, and careful selection of service providers. By using our services, you understand that international processing may occur as part of delivering the website and related account functions.

Policy Updates

We may revise this Privacy Policy when our services, technology, business practices, or privacy obligations change. The updated version will be made available through the Boo Casino website, and the revised date or other notice may be displayed where appropriate.

Changes will generally apply from the date they are published unless a different effective date is stated. We encourage you to review this policy periodically. Continued use of Boo Casino after an update may indicate that you have read the revised policy, subject to any notice or consent requirements that apply.

Contact Information

If you have a privacy question, want to make a request, or need clarification about this policy, contact Boo Casino at [email protected]. Please include enough information for us to understand your concern, but do not send passwords, full payment card numbers, or other unnecessary sensitive information by email.

We may ask you to verify your identity before discussing account-specific information or completing a privacy request. Our support team can also explain available account controls, communication preferences, and the steps used to review a concern about personal information.

Last updated: 8 September 2026